Store Policy

Returns & Exchanges

What if there is a problem with my order?

If there’s a problem with your order, please call our store at 256-383-7454 as soon as possible.

New items may be returned for a full refund within 7 days of receiving your item and calling our store.  If the item is being shipped back to our store please include all original packaging and invoices.  The product must be in the same condition as when purchased. If not, a partial, or no refund will be provided. Customer is responsible for the freight cost back to Counts Brothers Music.

Used items Used items are sold without an extended warranty. They are guaranteed to work, unless otherwise stated, but you must immediately notify us with any problems that are discovered.

Customer is responsible for the freight cost back to Counts Brothers Music.

Our ultimate goal is customer satisfaction and we’ll work with you to be sure you’re satisfied with your purchase.

How to Make a Return:

We’re sorry your purchase didn’t work out for you. To make a return, please first call Counts Brothers Music and speak to a sales associate to arrange for an RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible please follow these directions:

•          If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.
•          Please write the RA number on the shipping label and NOT on the product box itself.
•          Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
•          If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
•          The product should be packed in the original product box with the UPC codes intact.
•          When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
•          Please use a shipping method with a tracking number, such as FedEx or UPS.
•          Remember that if your order was shipped for free under any free shipping promo, the cost of outbound shipping will be deducted from your return credit.
•          We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Please address the package to:

Counts Brothers Music
RA # xxxxxx
713 Waverly Avenue
Muscle Shoals, Alabama 35661